Terms & Conditions - Heem Walker

Terms and condition

Changes to Terms and Conditions

HeemWalker reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of heemwalker.com after such changes constitutes your acceptance of the revised terms. We encourage you to review these Terms periodically whenever you visit our site to stay informed of any updates.

Limitation of Liability

HeemWalker assumes no responsibility and will not be liable for any damages to, or viruses that may affect, your computer, mobile device, telecommunications equipment, or other property as a result of accessing, using, or browsing this website, or from downloading any materials from it.

Neither HeemWalker nor its officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners, nor any party involved in the creation, production, or delivery of this website will be liable for any indirect, special, punitive, incidental, or consequential damages — including, but not limited to, lost profits, lost data, or business interruption — arising from the use, inability to use, or results of use of this website, any linked sites, or any materials, information, or services contained within such sites, whether based on warranty, contract, tort, or any other legal theory, and whether or not advised of the possibility of such damages.

These limitations of liability do not apply where prohibited by law; please refer to your local laws for such restrictions.

If you encounter any issues with this website or its content, your sole remedy is to discontinue using the site. For problems related to products purchased from our online shop, remedies will be in accordance with our Exchange & Refund Policy or the manufacturer’s warranty where applicable. Please note that this site may contain inaccuracies or typographical errors, and we do not warrant that all content will be error-free or uninterrupted.

Copyright and Trademark

All content on this website — including text, product images, photographs, graphics, logos, illustrations, videos, and design elements — is the property of HeemWalker and is protected under applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or transmit any part of this content without prior written consent from HeemWalker. All rights are reserved.

Products, Content, and Specifications

We make every effort to ensure that all product descriptions, prices, images, and specifications listed on heemwalker.com are accurate. However, we do not warrant that all information is complete, current, or error-free.

Product colors may appear differently depending on your device settings and display. All features, content, specifications, and prices of products described or depicted on the site are subject to change at any time without notice. Availability of products may be limited, and we reserve the right to discontinue any product at any time.

Shipping Limitations

HeemWalker ships within Nigeria and to selected international destinations. Shipping timelines are estimates and may vary due to factors beyond our control, such as customs clearance or courier delays. We are not responsible for any delays once the package has been handed over to the shipping carrier.

Any shipping fees, duties, or taxes applicable to international orders are the responsibility of the customer.

Your Account

When creating an account on heemwalker.com, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

HeemWalker reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.

Exchange and Refund Policy (Online Shop)

We want you to be completely satisfied with your HeemWalker purchase. If you are not fully satisfied, you may request an exchange or refund in accordance with the following:

Items must be returned within 7 days of delivery.
Items must be unworn, in original condition, and in their original packaging.
Proof of purchase is required.
Customized or sale items are not eligible for return or refund unless defective.
Shipping costs for returns are non-refundable, except in cases where the product is defective or an error occurred on our part.

For more details, please see our Returns & Refunds Policy page.