Here’s a Returns & Exchanges Policy for HeemWalker, written in the same tone and style as the Shipping Policy so they feel like a matched set:

At HeemWalker, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a simple and fair return and exchange process.

Items may be returned or exchanged under the following conditions:

• The request is made within 7 days of receiving your order.

• The item is unused, unworn, and in its original packaging, including any dust bags, shoe boxes, or tags.

• A valid proof of purchase is provided.

Please note that:

• Customized, made-to-order, or final sale items cannot be returned or exchanged unless they arrive damaged or defective.

• Shipping costs for returns are non-refundable, except where the item is faulty or an error was made on our part.

• Customers are responsible for return shipping fees, unless otherwise agreed by our customer service team.

To initiate a return or exchange:

1. Contact our customer service team via email with your order number and reason for return.

2. We will provide you with return instructions and a return authorization, which must be included in the package.

3. Ship the item back to us using a trackable shipping method to ensure safe delivery.

Once your return is received and inspected:

• If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

• For exchanges, the replacement item will be dispatched within 3–5 business days after approval.

We reserve the right to refuse returns that do not meet these conditions. Our goal is to make the process smooth, transparent, and fair, so you can shop with confidence at HeemWalker.