Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopFAQ
Shopping Information
You can browse our collections by navigating through the menu categories or by using the search bar at the top of the website. Products can be filtered by category, size, or availability to help you find exactly what you’re looking for.
Yes. You can save products to your wishlist by clicking the heart icon on any product page. You will need to be logged into your account to view and manage your wishlist across devices.
Product availability is displayed on each product page. If a size or item is out of stock, it will be clearly indicated. In some cases, limited-edition items may not be restocked once sold out.
Yes, you can complete your purchase as a guest without creating an account. However, creating an account allows you to track orders, save delivery details, and access your order history more easily.
Payment Information
We accept secure online payments through supported debit and credit cards, as well as other payment options displayed at checkout.
Yes. All payments are processed through secure, encrypted payment gateways. HeemWalker does not store your card details, and your payment information is handled in accordance with industry security standards.
Yes. If you have a valid coupon or promotional code, you can apply it at checkout before completing your payment. Only one coupon code may be used per order unless otherwise stated.
If your payment fails, please ensure that your payment details are correct and that your bank has authorized the transaction. You may retry using the same method or choose an alternative payment option. If issues persist, we recommend contacting your bank or our customer support team for assistance.
Order Returns
We accept returns and exchanges within 7 days of delivery, provided the item is unused, unworn, and returned in its original packaging with proof of purchase. Certain items, such as customized or sale items, may not be eligible for return.
To initiate a return, contact our customer service team with your order number and reason for return. Once approved, you will receive instructions on how and where to send the item back.
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. In such cases, HeemWalker will cover the return shipping.
Yes, exchanges are allowed within the return window, subject to product availability. Once your returned item is received and approved, the replacement item will be processed and shipped to you.